Interactive Brokers Account Data Not Shwing

[sjmuk1]

Hi, I have just started connecting to my IB live account and I am not seeing any account information in the control panel "Accounts" tab. Can you explain why the fields all say $0.00 when I have funded account? I thought all this information would be available through the API? I connect to the IB Gateway.

[NinjaTrader_Erick]

Hello sjmuk1,

Thank you for your post.

When connecting an IB account to NinjaTrader, is important first to have the supported versions of NT8 as well as IB Gateway.

For NT8- version: 8.0.27.0 or later

When using an Interactive Brokers account to connect to NinjaTrader, you must use the version of IB Gateway that is specified within the NinjaTrader — Interactive Brokers Connection Guide seen below:

• https://ninjatrader.com/ConnectionGu...nnection-Guide
  • TWS 10.19.1c - https://ninjatrader.com/ninjatrader/...n-10.19-1c.exe
  • IB Gateway 10.19.1c - [https://ninjatrader.com/ninjatrader/...y-10.19-1c.exe)
    • Please refer to the Connection Guide above for the Configuration settings of each
    • If you have another version of TWS or IB Gateway on the computer, I suggest uninstalling it first to remove confusion moving forward

Once you have the version of Trader Workstation or IB Gateway as specified above, connect to your account within TWS or IB Gateway.

• After you are connected in TWS or IB Gateway, you are then able to connect to the account within NinjaTrader.

From here connect to your account and test if NT8 is updating accordingly.

Please let us know if we may provide any further assistance.

[sjmuk1]

Thanks,

I am using NT8 version 8.0.27.1
I am using IB Gateway version 10.19.1c
I have3 a Live License.

As shown in the attachment, everything is connected but I get no account information.

Please advise

[NinjaTrader_Erick]

Hello sjmuk1,

Thank you for your message and your image.

Please email us your log and trace files so that I may look into what may be occurring.

You can do this by going to the Control Center-> Help-> Email Support

Please select "Platform Technical Support" as the recipient/category, enter a brief description as well as the note"ATTN 03651489" in the message along with a link to this forum post.

Ensuring 'Log and Trace Files' is checked at the bottom will include these files. This is checked by default.

Thanks in advance, we look forward to helping resolve this issue for you.

[sjmuk1]

Thanks, I sent the email and have sorted it. For the benefit of anyone else reading this post, the issue was that the currency denomination in my account was different from the denomination in the Accounts Tab in NT. I changed the denomination by editing the account on the accounts tab and setting it to the same denomination as my IB account, reconnected and the account details became populated.