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Can't see the labels in the chart when I operate with live account

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    Can't see the labels in the chart when I operate with live account

    When I operate in "test" mode, I can see those labels in the chart. I see "1 Sell LMT" and "1 Sell STP" such the following pic:

    Click image for larger version

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    But If I operate in "live" mode, I can't see them.
    I've checked other threads with the same issue and I know that the entry and the chart must be in the same instrument, in this case, MNQ 03-23.
    I must check something more?


    #2
    Hello galanian​,

    Thank you for the post.

    Can you please clarify whether you are using a free live key or a paid license key? Please do not provide your license key number or any personal information on the forums.

    A free live license key does not have access to Chart Trader or the labels in your screenshot, but the @SIM simulation license key does. The @SIM simulation license key has all the functionality of a leased key.

    I look forward to assisting you.

    Comment


      #3
      I have a paid license key. Lease key.
      In fact, I can't send order by the Chart with the mouse right button.
      Last edited by galanian; 12-15-2022, 01:08 PM.

      Comment


        #4
        Hello,

        Thank you for the confirmation.


        Please send me your log and trace files so that we may look into what occurred.

        You can do this by going to the Control Center-> Help-> Email Support

        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

        Please reference the following ticket number in the body of the email: ## 03582425 ## ATTN ##SEV##

        We look forward to assisting you.

        Comment


          #5
          Hello, thanks for your attention.
          I've just sent the support email.

          Comment


            #6
            The support service informs to me that this issue is solved in the present version of NT (8.0.27.0).
            I have updated and now works fine.
            Thanks a lot.

            Comment

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