Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Chart Data not Loading

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Chart Data not Loading

    My charts have suddenly stopped updating. I'm using MES, NQ, and RTY, and they all worked fine on Friday but now will not update at all. I'm receiving the data from IQFeed, but the charts either will not load data at all, or they load data initially but do not update. I've tried restarting my computer, deleting the cache, and resetting the instruments. But the data still do not update.

    I'm using Ninjatrader 8.0.26.1 64-bit, with the IQFeed historical and real time data, and Ninjatrader Continuum for trading.

    #2
    Hello DudleyDoright,

    Thank you for your post.

    I would like to take a closer look at your platform's settings and this error message.

    Please write into [email protected] along with your log and trace files and a link to this forum post.

    Follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thank you in advance for these files. I look forward to assisting you further. ​​
    Angelica D.NinjaTrader Customer Service

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by renosdim01, Today, 05:46 AM
    0 responses
    5 views
    0 likes
    Last Post renosdim01  
    Started by giulyko00, Today, 05:30 AM
    0 responses
    4 views
    0 likes
    Last Post giulyko00  
    Started by globaljobber, Today, 05:26 AM
    0 responses
    3 views
    0 likes
    Last Post globaljobber  
    Started by totalnewbie, Today, 04:45 AM
    0 responses
    8 views
    0 likes
    Last Post totalnewbie  
    Started by Skifree, Today, 01:35 AM
    0 responses
    10 views
    0 likes
    Last Post Skifree
    by Skifree
     
    Working...
    X