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    #16
    Originally posted by matejzlv View Post

    This update made significant improvement of how much data being downloaded. Instead of 800MB per hour to now "only" 19MB per hour. Still it's pretty laughable amount of data downloaded for such simple task as changing button color based on stream live status. This function should not download more than few kB per hour.

    If anyone find this useful, I managed to stop NT from being able to connect and download the data required for button function by adding simple rule to firewall. Any firewall(windows default or similar) should be able to block range of IP addresses for specific program. For me those two Google IP ranges worked: 142.251.36.1-142.251.36.255 and 142.251.37.1-142.251.37.255 . Since then no unnecessary connections by NT to Google/YouTube servers.
    Hi matezlv
    Are you blocking these IP addresses from your firewalls Outbound or Inbound settings? I've read an article of how to do it from Outbound, but my impression is that this needs to be done from Inbound?
    Thanks.

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      #17
      Originally posted by GeorgeW View Post

      Hi matezlv
      Are you blocking these IP addresses from your firewalls Outbound or Inbound settings? I've read an article of how to do it from Outbound, but my impression is that this needs to be done from Inbound?
      Thanks.
      Hello GeorgeW
      I block both directions, but in this case counterintuitively Outbound direction is truly right.

      Below is how firewall rule should look in Windows firewall.​

      Click image for larger version  Name:	nt1.png Views:	0 Size:	20.5 KB ID:	1220575Click image for larger version  Name:	nt2.png Views:	0 Size:	34.6 KB ID:	1220576Click image for larger version  Name:	nt3.png Views:	0 Size:	23.6 KB ID:	1220577

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        #18
        Hi matezlv,
        I have blocked both directions and been watching it for a couple of weeks, and I still get the "Live" green light at certain times of day, which I believe means I am still receiving thier feed, although it does not amount to more than 1GB per week.

        Comment


          #19
          matejzlv, GeorgeW,

          While the web requests have been throttled down in the latest release, I have also submitted a feature request to disable this completely.

          Once I have a tracking ID for this request I will post in this thread for future reference.
          Chelsea B.NinjaTrader Customer Service

          Comment


            #20
            #ChelseaB oh you have, have you? I asked for this 2 months ago.
            There are 3 threads running on this and a Feature Request already.


            This was identified over 6 months ago & Ninja did nothing with users having to workaround per here & elsewhere.

            Then when released a ‘fix’ (not), it was an unprofessional debacle releasing an update with duplicated Release version number directly causing problems & wasting people’s time & yet another thread with me helping the user out of a Ninja created hole.

            Sort this and yourselves out with an update with Remove/Disable as a matter of urgency and stop wasting everyone’s time.

            Why don’t you collate this complete debacle, take it to your boss and tell them this sh*tstorm of Development & Support’s making needs fixing with some degree of urgency (& don’t put a patch up named v26.1)
            Kind regards,
            Last edited by brucerobinson; 11-22-2022, 12:58 AM.

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              #21
              Hello brucerobinson,

              Our development team is fully aware of the behavior.

              This request is being tracked with ID# SFT-5545.

              Please note, we receive many requests and cannot reasonably implement all requested features or changes. Interest is tracked internally and if enough interest is tracked, it would be weighed against how feasible it would be to make those changes to consider implementing, so we cannot offer an ETA or promise of fulfillment.

              When new features are implemented, they will be listed in the Release Notes page of the Help Guide. The ID number may be different than the internal feature request tracking ID, but the description of the feature will let you know if that feature has been implemented.

              Release Notes - https://ninjatrader.com/support/help...ease_notes.htm
              Chelsea B.NinjaTrader Customer Service

              Comment


                #22
                #ChelseaB,
                Well that’s simply not good enough

                The usual boilerplate garbage response


                #Fightback
                #Zerotolerance

                Comment


                  #23
                  To the community,

                  Regarding comments about resisting the NinjaTrader staff and general encouragement of noncompliance and not having tolerance:

                  Please remember that the development team are people and as new features or necessary system changes for new technology are implemented, there are instances where unintended and unexpected behavior are able to find a way through the quality assurance process. Without the process of reporting these items to our support staff, who create reports to our development, these items are not able to get corrected.

                  We kindly ask for patience, and for civility for all members on the forum including support staff, development team, and all community members who without, NinjaTrader would not be possible.​
                  Chelsea B.NinjaTrader Customer Service

                  Comment


                    #24

                    In some software all new features are launched with a gatekeeper so it can be turned on or off by a configuration parameter.
                    So if the new feature messes up, we can simply turn it off, without having to do a new release.

                    If that is not possible, just issue a new release disabling the feature.

                    This excessive data download can be a killer in low bandwidth environments and is a blocker.

                    It needs to be fixed before anything else.

                    NinjaTrader_ChelseaB It is a question of how the development team is prioritizing. Right now NT is simply ignoring the legacy customers core needs as they work on integrating with the acquisition..

                    Comment


                      #25
                      #aviat72 - Indeed. Helps my resolve to see many veterans here & elsewhere sufficiently activated by what they’re reading to chime in with concurrence & support.
                      Collectively several hundred years of trading, NT Forum and software development experience. Makes me feel validated & can’t be too far wide of the mark ;-)

                      If you haven’t already, see below in another thread on same attitude from NT.

                      Stuck on 26.0 due to this Ninja self-inflicted wound I don’t want, with no Support & no upgrade path.

                      “#NinjaTrader_ChelseaB

                      "there are instances where unintended and unexpected behavior are able to find a way through the quality assurance process [far too many] . Without the process of reporting these items to our support staff, who create reports to our development, these items are not able to get corrected."

                      Preferable is better quality of development, better QA, better testing prior to release, and better support - greater focus on avoiding the release of updates which cause significant disruption, waste users' time identifying, reporting and fixing the consequences, to which NinjaTrader shows scant regard and your reply simply confirms this.

                      This is what one of your Vendors had to say on these matters (in PM, so no name, I will protect their privacy):

                      "I hear you. Not as professional a testing or robust global system deployment strategies as I have used myself.​"
                      ​Quite. Pretty clear.

                      "...for civility for all members on the forum including support staff, development team, and all community members......"

                      My comments do not lack civility. They are not directed at individuals. I am always respectful, polite and courteous to Ninja staff and disapprove of any such behaviour.

                      Please do not re-orient and deflect criticisms of Ninja's performance which directly impact on me, into an issue of behaviour on the Forum.

                      The criticisms are warranted, your response is denial and deflection.

                      "I hear you. Not as professional a testing or robust global system deployment strategies as I have used myself.​"

                      Unfortunately, Ninja doesn't.​“



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