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Date Discrepancy

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    Date Discrepancy

    I was looking at Micro ES and my timezone is GMT + 8 hours. I had justed upgraded to version 8.0.24.2 64-bit.

    I noticed that today's action (15 May) was plotted on a new weekly bar (21 May), and the current daily bar was for 14 May. The hours are kept as default. How do I rectify this?

    Click image for larger version

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    #2
    Hello Al Recites,

    Thank you for your post.

    Please send me your log and trace files so that I may look into what is occurring.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 3102435 ATTN Spencer F.
    Spencer F.NinjaTrader Customer Service

    Comment


      #3
      Hello, is there a status update? I have sent the files over a week ago.

      I hope this does not go into the requested features list because this is a bug.

      Comment


        #4
        Hello Al Recites,

        Thank you for your note.

        As I outlined in our Support Ticket, I have reached out to our Development Team to investigate further and will follow up as soon as I hear back.
        Spencer F.NinjaTrader Customer Service

        Comment


          #5
          Hello Spencer,

          I did receive your note sent after my original post stating that you have highlighted the problem to the development desk. I had no further response from the desk or anyone for a week, so I did a follow up post in this thread.

          Since then, another 2.5 weeks have passed, and I have not received an update from the development. I have checked my junk mail folder too.

          I have no such issues with the other platforms I used previously, and I would have thought that the development desk can find a solution to this bug by now.

          Click image for larger version  Name:	AAPL.png Views:	0 Size:	43.7 KB ID:	1159718
          Attached Files

          Comment


            #6
            Hello AI Recites,

            Thank you for your post.

            Unfortunately, I have no updates at this time. I will reach out as soon as I have any information to report.

            Thank you for your patience.
            Spencer F.NinjaTrader Customer Service

            Comment


              #7
              I am making this post as a matter of record.

              I think this issue must be extremely tough for NT to resolve because I have not received any update on this issue. This is 2.5 months after I have first highlighted it.

              The weekly chart just plotted a new bar even though it is Friday now. My indicators, which take the closing value of each bar, are screwed.

              Attached Files

              Comment


                #8
                Update:

                It's almost 4 months after my last post, and over 6 months since the initial post.

                There is NOTHING DONE. No one has got back to me. There is NO UPDATE AT ALL.

                The Development Team seems to have no solution to this fundamental flaw.

                Comment


                  #9
                  Hello Al Recites,

                  Thank you for your post.

                  I have still not heard back, however you may check the Release Notes when a new version of NinjaTrader is released:
                  Spencer F.NinjaTrader Customer Service

                  Comment


                    #10
                    An update to anyone reading this that the problem still persists. It's over a year since May 2021.

                    Comment

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