share error

[JAtrades]

When I right click and select share, I get "unhandled exception: object reference not set to an instance of an object."
Am I missing something simple?

[NinjaTrader_ShawnB]

Hello JAtrades,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2689934 - Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[JAtrades]

Shawn,

Thanks-email sent.

Jon

[NinjaTrader_ShawnB]

Hello JAtrades,

Thank you for your reply.

So we can further diagnose your system, please start NinjaTrader in Safe Mode and let us know if you continue to see the same behavior.

Safe Mode will prevent NinjaTrader from:

• Loading workspaces.
• Connecting on start-up.
• Loading custom assemblies.
• Getting instrument updates from the server.

To enable safe mode, please use the following steps:

• Exit NinjaTrader.
• Hold the CONTROL key and double click the NinjaTrader icon.
• Keep the CONTROL key held down until you see the Control Center.
• You can verify you are in safe mode by going to Help -> About.

Please let us know if you continue to see the same behavior.