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Login failed. (Panic)

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    Login failed. (Panic)

    After the last update of Windows and my laptop's BIOS, I am unable to log into my account and I receive this message:
    Error
    My FXCM: Login failed. (Panic)

    I've reinstalled Ninjatrader and so far and I haven't been able to solve the problem.
    Can someone help me?

    #2
    Hello Don,

    NinjaTrader has a safety feature in place that will remove your license key and login information if it cannot ensure it is still installed on the same computer.

    The BIOS update likely triggered this system.

    To correct this please re-enter your license key (if applicable) under Help > License Key.

    Then examine your connection settings to ensure your username and password are still set correctly.

    Once those values have been updated you should be able to sign in without further issues.

    Please let me know should this not work!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Hello Manfred,
      I tried your suggestion and it didn't work. It only returned to work after I created a new id.
      Grateful for your attention.
      Best regards

      Comment


        #4
        Hello,

        I changed from WIN10 to Win11 with Backup Import but still get a Panic Login for my FXCM Accounts. Ninjatrader Desktop App 8.1 - is still still a problem with my lifetime license? But I can not import under "Help"?! Thanks!

        Comment


          #5
          Hello hans_771 ​,

          Thank you for reaching out.

          Please send in your log and trace files so that we may look more into what may be occurring.

          You can do this by going to the Control Center-> Help-> Email Support

          Make sure to categorize your request at the top.

          Ensure 'Log and Trace Files' is checked will include these files. This is checked by default.

          If you could also provide a screenshot of what you are seeing, that would be appreciated.

          Thanks in advance, we look forward to helping resolve this issue for you.​
          Attached Files
          Erick P.NinjaTrader Customer Service

          Comment


            #6
            Sorry, that does not work. Can not send any mails.

            Click image for larger version

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            Comment


              #7
              Hello hans_771 ​,

              Thank you for your message.

              This traffic message should resolve itself at the top of the hour.

              If you still get this message after waiting some time:

              You manually send in your files through email.

              Create a new email from your inbox to:

              [email protected]

              Then please follow the steps below to send them to our team:
              1. Hit the "Windows Key + E" on your keyboard to open the Windows File Explorer.
              2. Go to Documents/NinjaTrader
              3. Left-click on the "log" folder to highlight it.
              4. Right-click and select "Compress to ZIP file"
              5. Repeat steps 3 and 4 with the "trace" folder
              6. Send these .zip files as attachments to your email response to [email protected]

              An in-depth screenshot walkthrough of this process may be found here in our Help Center - How Do I Send Log and Trace Diagnostic Files to NinjaTrader?

              Thank you in advance. We look forward to assisting you further.​
              Erick P.NinjaTrader Customer Service

              Comment


                #8
                After Restart this morning, everything is working fine with the FXCM Account(s) again on the new Win11 machine.

                Comment

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