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NT8 not saving settings

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    NT8 not saving settings

    Hi,

    I think installing a 3rd party indicater has wrecked my installation of NT8.

    After the install and a reboot the system asked if I wanted to copy my NT7 settings. I said no and lost all my account settings etc. With other issues I did a clean reinstall. I kept a copy of my Ninjatrader8 directory so I could reinstall various indicators I had created.

    Each time I reboot - I only do this about once a week, it would appear I get asked if I want to copy my NT7 settings and all my accounts are missing.

    Is there a central settings file that is corrupt? Any idea how to fix?

    Thanks

    Ian

    #2

    Hello,

    Thank you for your post.

    Please follow the steps listed below to completely uninstall and reinstall NinjaTrader to resolve any corruption you may have:
    • If possible, copy your license key from the Control Center > Help > License Key.
    • Close all running applications.
    • Navigate to your Documents folder > Right click on the 'NinjaTrader 8' folder > Rename > rename the folder to 'NinjaTrader 8 OLD'. DO NOT delete this folder.
    • Uninstall NinjaTrader within Windows Control Panel.
    • Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 8' folder if it exists
    • Reboot your PC.
    • Once these steps are completed, download and install NT8 from the link below.

    Please let us know if we may be of further assistance.
    Melissa J.NinjaTrader Customer Service

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