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Too much time to start

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    Too much time to start

    Hello,

    My Ninjtatrader 8 takes more than 5 minutes to start. I have the latest version but this problem exists from the first version of NT8. What can I do? Where is the problem? With NT7 I didn't have this issue never.

    Thanks in advance for your help.

    #2
    Hello,

    Thank you for your post.


    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Eric B.NinjaTrader Customer Service

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      #3
      Thanks for your help but the folder trace compressed has more than 1Mb. I send you the log folder. How can I send you the other file?

      Comment


        #4
        Thank you for your reply.

        Please send instead to PlatformSupport[AT]NinjaTrader[DOT]Com. I saved your log folder on our end but removed from the forum as the files do contain private information.

        We look forward to assisting further.
        Eric B.NinjaTrader Customer Service

        Comment

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