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Problem with ninja trader installation

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    Problem with ninja trader installation

    I have downloaded the setup file for ninja trader 6.5, however when I run it, It keeps hanging at 336.16KB of 23.25MB. I have tried delleting the set up file and starting again. I get the same problem. I have tried installing on a different computer and I get the same problem.

    Could anyone please advise.

    Thank you


    #2
    Please try clearing your browser cache beforehand.
    Josh P.NinjaTrader Customer Service

    Comment


      #3
      I have done that and tried again. I disabled anti virus and that didnt work. I restarted my internet router that did not work. I deleted all the temp files in the windows temp directory, that didnt work. I tried it on both firefox and internet explorer still the same.

      Comment


        #4
        Please try connecting your computer directly to your modem bypassing the router and check if you can fully download NinjaTrader.
        JasonNinjaTrader Customer Service

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          #5
          I tried that and it worked. thank you for your help and have a good day.

          Comment


            #6
            Ninjatrader on Re-install gives red start up logo only

            Hello- I re -installed since it was not working ,and was unable to remove one idem of "ninjatrader" under search.Removed NT program from control panel>add/remove etc. I get a long error message that list a hundred things and says program is missing something. This happen to me first time I started using NT and forgot what i did. It gets as far as that red smallish NT wondow that pops up when you open NT. WHat do I do? Thank oyu.

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              #7
              Can you please send me your latest trace file to support[at]ninjatrader[dot]com. Please reference this thread and put 'Attn Jason' in the subject header.

              You can find trace files at the following location:
              My Documents-->NinjaTrader 6.5-->traces
              JasonNinjaTrader Customer Service

              Comment


                #8
                How do I put that trace file into something I can send you.

                I dont appear to have the imputs required to "mail ".

                Comment


                  #9
                  I am not sure what emaill aplication you use, but you should be able to attach files in the email you like to send.

                  I suggest to check for an 'attach-button' and select the trace file you like to attach. If this is unclear, I suggest to contact the email application provider for instructions how to attach files in emails.
                  JasonNinjaTrader Customer Service

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                    #10
                    atten Jason

                    Jason

                    Just mailed the file to support @ninjatrader,atten: Jason

                    Its not very large file.

                    Comment

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