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Charts blank with IB feed this am

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    Charts blank with IB feed this am

    Anyone else having issues with NT & IB data feed this am? All my charts are blank but I can see the bid/ask on right side in chart trader.

    #2
    Hello MFinMO,

    Please disconnect from IB, reset the instruments and restart NinjaTrader.

    To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.
    Christopher S.NinjaTrader Customer Service

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      #3
      That didn't change anything. Charts still blank

      Comment


        #4
        Hello MFinMO,
        So I may look further into this, please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris S" in the subject line.

        In the message, please include the following:
        1.) A link to this forum thread.
        2.) Your log and trace files for today.

        You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

        The log file will be named "log.YYYYMMDD.txt"

        You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

        The trace file will be named "trace.YYYYMMDD.txt"
        Christopher S.NinjaTrader Customer Service

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          #5
          Chris,
          I sent all that info to Tyler at support earlier today. Still waiting to hear back.

          Comment


            #6
            IB Charting Issues

            Hi there,

            I also had charting issues with Interactive Brokers but I was able to resolve the issue by resetting the instruments per Christopher's suggestion. There were some issues with IB connectivity earlier as well.

            Deb

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