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Connection Problem

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    Connection Problem

    Hi there,
    when I start my NinjaTrader a message appears:
    "NinjaTrader license servers could not be reached.
    Please enter your back door code here: "

    - My license code is valid.
    - Firewall is off.

    What can I do ?

    #2
    Hello cemalo,

    There are three main reasons why this message appears.

    - Your license is truly invalid.

    - The license key has been entered incorrectly. Please ensure that an incorrect character or space has not been entered at the end of your license key. Also, if the character "@" is present in the License Key we sent you, please include that as well, as it is part of the key.

    - The most common reason is that a firewall on your PC or on the network your computer is on is preventing NinjaTrader from accessing our license servers. To test this, please disable all firewalls and then restart NinjaTrader and see if it works. If yes, you just need to add ninjatrader.com to the exception list (safe list) for your firewall software
    If none of the above resolutions work, please let us know.

    If the issue remains, please send me your license key at support[at]ninjatrader[dot]com. Put 'Att Jason, Connection Problem' in the subject header.
    JasonNinjaTrader Customer Service

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