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problem connecting continuum

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    problem connecting continuum

    Hi there.

    I have some problemsn to connect continuum. I have added continuum and see the green light below left in controlcenter.
    My chart receives the latest data after connecting, but after that no further fresh data in chart and control center.
    When I disconnect and connect again: latest data in chart but again no fresh data as well as in chart and control center.
    what happens? what do I do wrong.

    Thx in advance

    Rob.
    Attached Files

    #2
    Hello Rob,

    Can you please send me your log and trace files, so I can investigate. Log and trace files can be found at the following locations. Please attach them in the email. You can send the email to support[at]ninjatrader[dot]com. Please put 'Att Jason, problem connecting continuum' in the subject header.

    C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Log--> log.20140114 for today. (log.yyyymmdd for any other date)

    C:\-->Users-->*Windows user account*-->(My) Documents--> NinjaTrader 7--> Trace--> trace.20140114 for today. (trace.yyyymmdd for any other date)
    JasonNinjaTrader Customer Service

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      #3
      Hi Jason.

      Files send.

      Comment


        #4
        Hi Jason.

        Already a solution?

        Comment


          #5
          I believe I did not receive your email so far. Can you please resend the email and copy my personal email address: [email protected]

          In addition, please let me know who you broker is.

          If I did receive your email and I responded to it, please tell me what ticket number it has.
          JasonNinjaTrader Customer Service

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            #6
            hjey jason i got the same problem now good

            Comment


              #7
              Hi Jason.

              The problem is solved. Thx to Foamposite

              Comment

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