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fresh install keeps crashing on launch

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    fresh install keeps crashing on launch

    Hi, I just installed a fresh copy of the latest version of NT7 on my windows 8 machine. After install I entered the key provided, allowed private and public network access for the program, and then it crashes. I tried with both the 64 and 32 bit version, and they both crash. Any ideas on what to do?

    #2
    problem details:

    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: ninjatrader.exe
    Problem Signature 02: 7.0.1000.15
    Problem Signature 03: 51ffc70e
    Problem Signature 04: NinjaTrader.Core
    Problem Signature 05: 7.0.1000.15
    Problem Signature 06: 51ffc727
    Problem Signature 07: 2db3
    Problem Signature 08: 2d
    Problem Signature 09: System.ArgumentException
    OS Version: 6.2.9200.2.0.0.256.48
    Locale ID: 1033

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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Comment


      #3
      Hello DaVinci,

      Could you send us your most current log and trace files, so I may investigate this matter further.

      You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

      The log file will be named "log.YYYYMMDD.txt". Example "log.20130919.txt"

      You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

      The trace file will be named "trace.YYYYMMDD.txt". Example "trace.20130919.txt"

      You can send the files to Support [at] NinjaTrader [dot] com. Please reference this thread in the body of the message and put "ATTN: JC" in the subject.
      JCNinjaTrader Customer Service

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