Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

connection lost - prices moving

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    #16
    Hi Sandman,

    Yes, please send us your log and trace files and refer to this post.

    We will then further look into your issue.

    In addition, what happens if you connect from a different machine? Does the same happen?

    Can you please let us know this as well when you send over you log and trace.


    Vince
    Vince B.NinjaTrader Customer Service

    Comment


      #17
      Thank you Vince. I have emailed the log and trace files to NT Support. Using another machine. Hm? I will see what I can do.

      sandman

      Comment


        #18
        Vince,

        Thanks for the help. It turned out since that the Remote Server was experiencing some cyber attacks which is what caused the recurring disconnection problem. It had nothing to do with CQG.

        sandman

        Comment


          #19
          Just let you know that I get those disconnections with AMP/CQG too. It usually happens every two hours or so.

          I have a paid license of NinjaTrader to trade live (in case demo and live are different servers).

          Comment


            #20
            Hello Fmonera,

            Can you send an email from within the application under Help--> Mail to support.
            Make sure Logs and Traces are checked and refer to this post. Also, put in the subject 'For Vince'.
            Vince B.NinjaTrader Customer Service

            Comment

            Latest Posts

            Collapse

            Topics Statistics Last Post
            Started by sarahastin11, Today, 02:45 AM
            0 responses
            2 views
            0 likes
            Last Post sarahastin11  
            Started by wings, Today, 02:39 AM
            0 responses
            6 views
            0 likes
            Last Post wings
            by wings
             
            Started by rebeccamia11, Today, 02:16 AM
            0 responses
            4 views
            0 likes
            Last Post rebeccamia11  
            Started by rebeccamia11, Today, 02:10 AM
            0 responses
            5 views
            0 likes
            Last Post rebeccamia11  
            Started by rebeccamia11, Today, 02:05 AM
            0 responses
            4 views
            0 likes
            Last Post rebeccamia11  
            Working...
            X