Backup datafeed

[NinjaTrader_Matthew]

Please send me your log and trace files for today so that I may look into what occurred.


You can do this by going to the Control Center-> Help-> Mail to Support.


Please reference the following url in the body of the email:

http://www.ninjatrader.com/support/forum/showthread.php?p=279243

[guillembm]

Today I had a long IB disconnection. Charts where unavailable for a long time.

I'm watching data on the charts only.

I didn't try the last option.

There is a way to test this without waiting for a disconnection from IB.

I tried the following: I connected IB and After Kinetick. I disconnected IB and the date came from Kinetick correctly.

But if when connected to IB the data from them stops then the data deosn't flow from the Kinetick connection.

[NinjaTrader_Matthew]

Hello,

In my testing, you should see it fail over to the Kinetick connection.

How long are you waiting for the connection to resume?

Are you watching data on the charts, Time & Sales or SuperDOM?

Does the data resume if you reselect an instrument from the chart or T&S window while the data has stopped?

[guillembm]

7.0.1000.9

When connected only to Kinetick I receive data

[NinjaTrader_Matthew]

Can you please tell me which version of NinjaTrader you are using, NT V7.0.1000.9? You can check this under Help--> About.

Do you receive real-time data when connected to only Kinetick?

[guillembm]

I trade with IB and I also have a kinetick datafeed. I use IB as a primary datafeed and Kinetick as the secondary. Both are always connetced.

The setting for the IB connection are as the image I attach. When IB interrupts its connection I don't get the data from Kinetick. I supposed that when the primary connetcion is interrupted the data would come from the secondary.

When the primary stops everything stops