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Error in collecting data

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    Error in collecting data

    Hi

    I am connected to IB and also able to collect data for a sgx stock H78.

    But unable to get data for G13 and futures SSG & STI.

    Also how do I get the data for indices.

    I do use the instrument manager to add these instruments.

    Kind Regards
    Zi

    #2
    Hello Zi,

    Thanks for writing in.

    When attempting to access the other instruments, does an error trigger? If so, what does that error report?

    In terms of index data, this should be available through your IB connection. Which indexes are you looking to access?
    KyleNinjaTrader Customer Service

    Comment


      #3
      Hi
      I am able to see the qoutes on IB. When I try to pull up a chart the error says " Error on loading chart data for ... IB error in requesting historical data from IB. No security defination has been found for the request(200).

      Comment


        #4
        Some instruments will need extra configuration to work correctly from IB/TWS. You will first need to look up the exchange that is being reported from TWS and manually input this information into NinjaTrader.

        Please see the following forum post which covers this topic in detail:


        MatthewNinjaTrader Product Management

        Comment


          #5
          Yes I have done that and was able to get data for only one particular stock and not the others.

          Comment


            #6
            Please send me your log and trace files for today so that I may look into what occurred.


            You can do this by going to the Control Center-> Help-> Mail to Support.


            Please reference the following thread url in the body of the email:


            MatthewNinjaTrader Product Management

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