Hangs up big time.

[kalalex]

This morning when we had PMI news out NT7 froze big time I couldn't even close the program.

It's 64 bit 7.0.1000.7 version and I had 6 charts with 3 instrument including ES running at the time.

The computer's on windows 7 home premium service pack 1 and has AMD phenom quad at 2.6 and 6 gb ram.

I have minimal softwares installed on this computer and was running google chrome at the time.

Any reason can be found and possibly a solution?

[NinjaTrader_ChristopherJ]

Hello kalalex,

Thank you for your post.

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7 > Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

I look forward to assisting you further with this issue.

[kalalex]

Could someone please follow up on this?
I still have the same problem after following the instruction.
Even the lower spec-ed notebook of mine handles the surge of date inflow better than my
better spec-ed desktop that I'm having trouble with.
Thanks.

[NinjaTrader_Kyle]

Hi kalalex,

Please follow up via email with the diagnostic files Christopher was requesting and we'll be able to begin investigating. Thanks!

[kalalex]

I did already.
There was no error in either trace or log file.

[NinjaTrader_Kyle]

Hi kalalex,

Thanks for clarifying,.

Please reply to the email thread in question to re-open that case.

[kalalex]

You mean I have to send an email to support@ninjtatrader?

[NinjaTrader_ChristopherJ]

Please send a reply to may last email so I can review the case again.

[kalalex]

Chris,
I did already before the long weekend began.

[NinjaTrader_ChristopherJ]

Unfortunately it does not appear the email came thru. Do you happen to see a ticket number within your email? This would be a six digit number.

[kalalex]

Ok.
I'll send the email again after I get home with the log and trace files.

[NinjaTrader_ChristopherJ]

Sounds good.