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Missing Zenfire Data

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    Missing Zenfire Data

    When I open NT and connect, I appear to be missing about the last few hours of Zenfire tick and minute data. I've restarted my computer a couple times, but no luck. The following message shows up in my log.

    Unable to connect to NinjaTrader data server (64.202.118.179/31654); No such host is known

    Thanks
    Last edited by mrpowerballad; 07-12-2011, 08:15 PM.

    #2
    Hello mrpowerballad,

    Thank you for your post.

    I have tested Zen-Fire on my end with the same error message.

    It could be that the server has been taken down for maintenance.

    I am contacting our IT manager for more information about this downtime.
    CameronNinjaTrader Customer Service

    Comment


      #3
      Cameron,

      The problem seems to be partially resolved now with the exception of a gap in the data from about 9:20 to 10:20 EST.

      Thnx

      Comment


        #4
        mrpowerballad,

        Please reload all the historical data in your chart and let me know if the data is still missing.
        • Right click in your chart -> Reload All Historical Data.
        CameronNinjaTrader Customer Service

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          #5
          Cameron,

          I restarted NT and reloaded the data and I do still have a gap from about 9:20 to 10:20 PM EST.

          Also, when I first posted, I was missing a few hours of data, but now that I'm only missing one hour, it's not really a big deal for me.

          Thnx.
          Last edited by mrpowerballad; 07-12-2011, 09:05 PM.

          Comment


            #6
            mrpowerballad,

            What instrument are you viewing?
            CameronNinjaTrader Customer Service

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              #7
              It seems to be the case for any instrument I pull up -- so far I've seen it on YM, NQ, ES, and 6B.

              Comment


                #8
                mrpowerballad,

                I too am seeing this 1 hour gap.

                I'll let our IT team know, thank you for bringing this to my attention.
                CameronNinjaTrader Customer Service

                Comment


                  #9
                  Hello Cameron,

                  Same problem at my end in Europe. See attached chart for 6E. I use ZenFire. I already "reloaded historical data", closed NT and reopened it. No change.

                  Your help would be appreciated as the missing data for that hour corrupts the indicators at present.

                  sandman
                  Attached Files

                  Comment


                    #10
                    sandman,

                    As my previous post states, I have contacted our IT team to look into this issue further.
                    CameronNinjaTrader Customer Service

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