The following are the most common reasons for chart data to not update. These are items you can verify directly within the NT application.
a) Is the current time within the bounds of the chart's Session Template? To use an unfiltered chart, please use the "Default 24/7" Session Template.
b) Please check your pc clock and ensure that the correct time/date is set on your computer. If the pc clock is not in sync, it can result in charts not updating.
c) What version of NT are you running? You may go to Help > About to verify, if you are not on the current release, please download from here: http://www.ninjatrader.com/webnew/do...g_software.htm
If your charts still do not update after checking the items above, please report back to us (e.g. in NinjaTrader->Help->Mail to support) and include answers to the following questions to ensure a fast, accurate resolution to your inquiry.
a) Which datafeed/broker connection are you connected to? Also, in which connection sequence (i.e. I connect to Kinetick and then IB)?
b) Do you receive any data for the instrument in the Control Center or SuperDOM?
c) Which instrument are you attempting to receive data for?
d) Can you re-produce this behavior? Could you please provide exact steps.
e) What happens when you close your chart and open a New Chart under File > New > Chart?
f) Have you installed any 3rd Party NinjaTrader indicators/strategies? If yes, please specify which ones and of which version (if possible).
a) Is the current time within the bounds of the chart's Session Template? To use an unfiltered chart, please use the "Default 24/7" Session Template.
b) Please check your pc clock and ensure that the correct time/date is set on your computer. If the pc clock is not in sync, it can result in charts not updating.
c) What version of NT are you running? You may go to Help > About to verify, if you are not on the current release, please download from here: http://www.ninjatrader.com/webnew/do...g_software.htm
If your charts still do not update after checking the items above, please report back to us (e.g. in NinjaTrader->Help->Mail to support) and include answers to the following questions to ensure a fast, accurate resolution to your inquiry.
a) Which datafeed/broker connection are you connected to? Also, in which connection sequence (i.e. I connect to Kinetick and then IB)?
b) Do you receive any data for the instrument in the Control Center or SuperDOM?
c) Which instrument are you attempting to receive data for?
d) Can you re-produce this behavior? Could you please provide exact steps.
e) What happens when you close your chart and open a New Chart under File > New > Chart?
f) Have you installed any 3rd Party NinjaTrader indicators/strategies? If yes, please specify which ones and of which version (if possible).
