Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Login failed

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Login failed

    I'm getting " Login failed - check internet connection or account connection parameters" on a sim account. My Internet connection is fine (great speed). I then opened a new sim account with a different broker and get the same problem. It was working fine for a long time before. Any suggestions?

    #2
    I get it all the time. Its annoying. You just reister another demo account and then change the username and password in the account connections bit when you get your new details emailed to you.

    Comment


      #3
      Hello nyctrader,

      Please try recreating the Zen-Fire connection via Tools-->Account Connections.


      Manually type in your username and password and check if the issue persists.

      If so, please check for software, such as (corporate) firewalls, spyware and anti-virus software, that could be blocking the connection.

      If the issue remains, please send me your Zen-Fire username and password, so I can create and test your connection on my end. Send it to support[at]ninjatrader[dot]com, please put 'Attn Jason' in the subject header and reference this forum thread.
      JasonNinjaTrader Customer Service

      Comment


        #4
        Problem is now fixed. I had inadvertently entered the new account user name in caps. Thanks for your help, Jason and subterfuge.

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by bsbisme, Today, 03:42 PM
        0 responses
        1 view
        0 likes
        Last Post bsbisme
        by bsbisme
         
        Started by renner1984, Yesterday, 01:50 PM
        3 responses
        10 views
        0 likes
        Last Post NinjaTrader_Jesse  
        Started by Vikuno1, 06-15-2024, 10:22 PM
        6 responses
        33 views
        0 likes
        Last Post Vikuno1
        by Vikuno1
         
        Started by DonMiguelo, Today, 02:19 PM
        1 response
        7 views
        0 likes
        Last Post NinjaTrader_ChelseaB  
        Started by merc410, 05-02-2024, 03:41 AM
        5 responses
        205 views
        0 likes
        Last Post BonnPlayer  
        Working...
        X