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OrderUpdateJob Error

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    OrderUpdateJob Error

    Just experienced the following error:
    Failed to execute DB job 'OrderUpdateJob': Cannot start your application. The workgroup information file is missing or opened exclusively by another user.

    I was entering a sell order on the dom when this occured.

    This morning I had a different error and performed a repair DB operation.

    #2
    Hello gyoung,

    I suggest to check the order status in the Orders-tab of the Control Center.

    Please restart the software and check if the error persists.

    If the issue persists, please send me your log and trace file for today. You can find these files at the following locations:

    Start Menu--> My Documents--> NinjaTrader 6.5--> Log--> log.20090422 for today. (log.yyyymmdd for any other date)

    Start Menu--> My Documents--> NinjaTrader 6.5--> Trace--> trace.20090422 for today. (trace.yyyymmdd for any other date)
    JasonNinjaTrader Customer Service

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      #3
      If I get this error again, I will send the information.

      Comment


        #4
        I will be sending the log and trace files since I just received the same error. Do you need the DB as well.

        Comment


          #5
          Can you send my an e-mail to send this information to?

          Ninja continues to error out trying to send the log files. They are larger than 10MB

          Comment


            #6
            Please send them to [email protected].
            JasonNinjaTrader Customer Service

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              #7
              Jason,
              I enabled the diagnostics tab as you requested except for the "to file only" option, it was not in the list.

              I have a freshly built machine, reloaded Windows XP last week as well as reinstalled NT as well.

              There is only one account and it is an administrator account.

              I will let you know if/when the issue persists.

              Comment


                #8
                Ensure only 'Order', 'Connect' and 'to file only' are enabled in the Diagnostics-tab and no other options.

                'to file only' should be reflected at the bottom.
                JasonNinjaTrader Customer Service

                Comment


                  #9
                  Jason,
                  I just received this error once again.
                  It locked up my machine and I had to reboot to get Ninja restarted.
                  This computer has been recently rebuilt with a clean install of XP and a clean install of Ninja.

                  What is my next step?

                  Comment


                    #10
                    Originally posted by gyoung View Post
                    Jason,
                    I just received this error once again.
                    It locked up my machine and I had to reboot to get Ninja restarted.
                    This computer has been recently rebuilt with a clean install of XP and a clean install of Ninja.

                    What is my next step?
                    Hi,

                    Can you send in your trace and log files to support AT NinjaTrader DOT com?

                    Try Help --> Mail to Support.
                    Ray S.NinjaTrader Customer Service

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                      #11
                      I sent the log and trace files this morning.
                      I do not know if they contain the logs and traces from Friday.
                      when the error occured.
                      Please let me know if I need to manually send the logs

                      Comment


                        #12
                        Please see my response to the email you sent.
                        JasonNinjaTrader Customer Service

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