Cumulative Depth not updating

[antonio]

It appears that the cumulative depth on the sell side has stopped updating (see attachment). Is this a known issue? Thanks.

[NinjaTrader_Bertrand]

Hi antonio, I'm not aware of any related issues - have you tried bringing up a fresh DOM? Also - on which NinjaTrader version are you?

[antonio]

Using NT Version 6.5.1000.8.
Starting a new DOM still exhibits the problem.
I haven't tried restarting NT because I would lose some real-time data on my charts.

[NinjaTrader_Bertrand]

Ok - is it the same for both DOMs, the Dynamic as well as the Static one?

[antonio]

I don't know. When I try to open a Dynamic SuperDOM, I get a message stating that I cannot trade a futures contract in the Dynamic SuperDOM. Please use the Static SuperDOM.

[NinjaTrader_Bertrand]

Thanks - have you tried to disable and reactivate the ShowCumulativeDepth feature in the Static one (right click in it to bring up the 'Properties' to do that)?

[antonio]

Yep, problem still exists.

[NinjaTrader_Bertrand]

Unfortunately I'm running out of ideas - please try again tomorrow with a fresh restarted NT and SuperDOM. You can also forward me your logs and trace to support at ninjatrader dot com Attn Bertrand to so I can take a look if an entry related to this documented. Thanks!

[antonio]

Bertrand, thanks for your help. My intention was to report this "bug" so that it can be resolved by your engineering group. I'm sure the issue will resolve itself once I restart NT.

[NinjaTrader_Bertrand]

You are welcome Antonio - for this we will need a reproducible scenario and we also would appreciate looking at the logs to investigate.

Which datafeed or broker connection are you using?

[antonio]

I'm using Zen-Fire.
I restarted NT and problem cleared itself.
However, it looks like the log file gets trashed upon restarting NT instead of just appending to it - not good if that's the case.

[NinjaTrader_Bertrand]

Thanks - there's should be logfiles present for each day the software is run, you can find them under MyDocuments > NinjaTrader 6.5 > log.