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    Please help

    Hello, I’m currently having trouble logging in for the live trading. I keep getting this message- login failed: trader is not enabled to use Ninja Trader CQG trader. Contact your FCM.
    ​Do I need assistance, or is there any other way of solving this problem? Thank you

    #2
    Hello roa123,

    Thank you very much for your post and welcome to the NinjaTrader forums!

    To resolve this error, please click on Connections > Configure, select your live connection, and enable the "WebAPI (Beta)" checkbox.

    Please let me know, should you still experience any issues after enabling this setting!
    Manfred F.NinjaTrader Customer Service

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      #3
      Sorry, it didn't work. It now just says- login failed.

      Comment


        #4
        Hello roa123,

        Could you please send us your platform's log & trace files? I'd like to take a closer look at why this error occurs.

        You can do this by going to the Control Center -> Help -> Email Support

        Please select "Platform Technical Support" as the recipient and enter a brief "ATTN Manfred" note in the message.

        Thank you in advance, I look forward to your reply!
        Manfred F.NinjaTrader Customer Service

        Comment


          #5
          Hello Manfred, I recently sent over the request. Thank you!

          Comment

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