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Ninja 7 cannot load GC historical data

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    Ninja 7 cannot load GC historical data

    My CQG continuum is working but GC will not load data (although the real time data does start coming through once loaded)

    Anything that I do ??

    #2
    Hello daytrader24,

    Thank you very much for your post and welcome to the NinjaTrader forum!

    If the real-time data is being received, but no historical data loads, my first suspicion would be the installed NinjaTrader version itself.

    Please click on Help > About, and confirm the installed version is 7.0.1000.43. If you are using an older version, please follow the steps below to update the platform:

    First, to update NinjaTrader itself:
    • Click on Help > License Key, copy the key, then exit NinjaTrader
    • Click on this link: https://ninjatrader.com/PlatformDirect
    • Enter your license key and press Submit
    • Under 'Prior Releases' select the version next to 'NinjaTrader 7' to begin your download.
    • Before running the installer, ensure that NinjaTrader is closed.
    As a second step, please follow these steps to reset the instruments:
    • Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
    • Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
    • Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
    Should this still fail to resolve the issue, or if you are already using the most recent version; Could you please let me know the expiration of the instrument that does not load? E.g. GC 12-22 or GC 08-22.

    I look forward to your reply!
    Manfred F.NinjaTrader Customer Service

    Comment


      #3
      Thanks for your response Manfred. Yes I already have the .43 release. I did getting it working by updating my 12-22 GC rollover month as the date was wrong.

      If I reload version 7 1000.43 will that fix the rollover date issue or is there an easier way to make sure these are up to date.

      Thanks in advance !

      Comment


        #4
        The easiest way to make sure the rollover dates are correct is by resetting the instruments. I have just confirmed myself the dates in our current database are correct.

        To reset the instruments, please follow the steps below:
        • Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
        • Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
        • Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
        Should you still encounter any issues, please let me know!
        Manfred F.NinjaTrader Customer Service

        Comment


          #5
          Thanks again!
          daytrader24

          Comment

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