Futures demo - Login Failed: Unable to connect to remote server

[NinjaTrader_Dennis]

Hello,

Thank you for your patience.

We have received an update from CQG that they have rolled back changes made to their Demo servers that prevented NinjaTrader 7 users from connecting.

At this time you should be able to connect.

If you receive an error message that the Username and Password are incorrect your Demo has expired.

If you continue to receive an error message that states "Long failed: Unable to connect to the remote server" please follow the steps below:

1. Open Internet Explorer 10
2. In the upper right-hand corner of the browser, click the GEAR icon
3. Select "Internet Options"
4. Go to the Advanced Tab
5. Scroll down till you see the "Security" section
6. Uncheck TLS 1.1 and 1.2
7. Click Apply
8. Recheck TLS 1.1 and 1.2
9. Click Apply
10. Click OK
11. Close Internet Explorer
12. Test NinjaTrader 7 Demo Connection

If you continue to receive the errors after the steps above please email Platform Support using platformsupport[at]ninjatrader[dot]com

Thank you

[NinjaTrader_ChristopherS]

Hello moncar1,

To receive data you will need to connect to an account with a supported broker or data provider. You can find a list of supported brokers and data providers for the NinjaTrader platform at the link below.

https://ninjatrader.com/Choice

Below I have provided a link to our site where you can request a free demo for futures and/or forex data.

https://ninjatrader.com/FreeLiveData

Please note that the exchange has limited demo requests to one every 365 days. If you have exceeded this limit you will not receive login credentials.

[moncar1]

I checked on kinetick is very expensive as I only trade the futures markets (emini), If i open an account with a brokker the cqg datafeed will be around $11. do you have another alternative other than open an account with a ninjatrader broker.

[jgomez6K]

Thanks for your answer Patrick. No, there are not versions built for Ninja Trader 8. They were build under the Ninja Trader 7 plattform and they were never updated.

So, then I won´t be able to use them under the Ninja Trader 8 version.

[NinjaTrader_PatrickG]

jgomez6K you'll need to reach out to the developers of those add-ons to see if they have a version built for NinjaTrader 8. Workspaces do not migrate. These and many other common questions are answered in the migration guide and FAQ:

• https://ninjatrader.com/NinjaTrader-8-MigrationGuide
• https://ninjatrader.com/NinjaTrader-8-FAQ

[jgomez6K]

Hi, have the same issue, with the CGQ demo account for Ninja Trader 7.

I am willing to use the Ninja Trader 8 version, however, I use an indicator that someone created on Ninja Trader 7 named macdbb and also I use a drawing tool created by someone else. Will this features work on Ninja Trader 8? Will I be able to use the workspaces I had established on Ninja Trader 7.

Thanks in advance!!

Jorge

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Currently we still do not have an update on this item.

Please keep in mind that this is only affecting demos.

Live accounts and other data feeds other than the limited 14-day demo connect without any issue.

Please let me know if I may be of any further assistance.

[FranciscoTrading]

Hello, do you know anything about the problem?
I am very worried. I really like version 7 and I don't want to use version 8
Please help us

[NinjaTrader_ChristopherD]

Hello moncar1,

This is Chris following up on behalf of Dennis.

In the meantime, you can receive data into NinjaTrader 7 by subscribing to Kinetick. Here is a link to the Kinetick subscription page:

• https://kinetick.com/Subscribe

[moncar1]

Thank you, where can I buy datafeed to continue use ninjatrader 7 while demo account is being fixed. Thanks

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Currently, we are aware of a connectivity item when using Demo's provided by CQG to connect in NinjaTrader 7.

We are currently following up with our development team regarding this item.

In the meantime, the same Demo account will connect in NinjaTrader 8.

If you wish to upgrade, I have included our Migration Guide below for your reference:

• https://ninjatrader.com/NinjaTrader-8-MigrationGuide

Also, here is a great place for new users to start which contains many video guides that will help with initial configuration of NinjaTrader 8:

• New User Video Guide: https://ninjatrader.com/Video-Guides

Below, you will find links to some FREE publicly available resources to help you become a NinjaTrader power user:

• Live Training Webinars: http://ninjatrader.com/PlatformTraining
• NinjaTrader's YouTube Channel: https://www.youtube.com/user/NinjaTraderLLC/featured NinjaTrader 8 Training Playlist: https://www.youtube.com/playlist?lis...ZmVnauWXkWe0Nf
• Online Help Guide: https://ninjatrader.com/support/helpGuides/nt8/en-us/
• Video Library: https://ninjatrader.com/support/help...eo_library.htm

Thank you for your patience while we investigate.

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

At this time we do not have an update.

Please keep in mind that you can still connect in NinjaTrader 7 with a live account or a data feed but not with a demo account.

Thank you.

[moncar1]

hopefully , you can resolve this issue asap as many of my indicators are for NT7 and can not convert to NT8. Thanks

[moncar1]

Hi, I am trying to connect to demo cqg datafeed but got a response" Login Failed: Unable to connect to remote server" . what to do?. Thanks in advance