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    Demo not work

    ordered new demo account does not work. the order was today.
    User name: demo147890
    how do I run the demo and what is the problem?
    even before that there are errors that the data is not available Click image for larger version

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    Last edited by KeenEdge; 02-23-2020, 05:13 PM.

    #2
    Hello KeenEdge,

    Typically there is maintenance on the weekend with most brokerage servers on Friday night and / or Saturday.

    Most brokerages will have the maintenance completed Sunday before market open. You will need to restart NinjaTrader if NinjaTrader is open during this time.

    After this time, if you are still unable to connect, please check the most common reasons a connection fails below:
    • An incorrect connection type was used.
      -Please ensure the connection type is the type specified by the brokerage or data feed provider's connection guide
      https://ninjatrader.com/Help-Connection-Guides
    • A space is included before and/or after the username and/or password.
    • The username or password has been hand typed incorrectly.
      -Please try copying and pasting the username and password from the original email you have received these in, and be sure no spaces are included with the username or password
    • The 'Demo mode' box is unchecked for a demo account or is checked for a funded brokerage account.
      -Please ensure if this is a demo account that the Demo mode checkbox is checked
      -If this is a funded brokerage account, please ensure the Demo mode checkbox is unchecked
    • The 14-day demo connection has expired.
    • The funded brokerage account is locked due to in-activity or low funds.
    • The version of NinjaTrader is out of date (current versions are 8.0.20.1 and 7.0.1000.40).
      https://ninjatrader.com/GetStarted
    • The MachineID has changed. (The username, password, and license must be re-entered for security).

    Also, please
    • Restart your internet modem, and (if a separate device) router, and also restart the Computer
    • Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder
    • If you are not already and the option is available to you, I highly recommend connecting to the internet using an Ethernet cable. Wireless connections are significantly more unreliable
    If this does not resolve the connection issue, please send an email to platformsupport [at] ninjatrader [dot] com so that we may schedule a call to assist during our normal support hours.
    Chelsea B.NinjaTrader Customer Service

    Comment


      #3
      Originally posted by NinjaTrader_ChelseaB View Post
      Hello KeenEdge,

      Typically there is maintenance on the weekend with most brokerage servers on Friday night and / or Saturday.
      no. does not work. it's working time and not a day off. I can connect but I can get real-time data.
      is it possible that demo access is restricted or blocked for this login?

      Click image for larger version

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      Comment


        #4
        Hello KeenEdge,

        I am glad you were able to establish a connection.

        Do you see Connected - NinjaTrader Continuum in green in the lower left of the Control Center? (The screenshot does not show this)

        I can confirm the ES 03-20 and the CL 04-20 are available with 14-day demos to NinjaTrader Continuum.

        Please also reset instruments as well. This will pull in any newly mapped instruments, and updated rollover dates.

        To do this:
        • Disconnect from any connections
        • Click Tools -> Options... -> select the Data tab
        • Click the Reset Instruments button -> Restart NinjaTrader
        If this does not resolve the behavior upon restarting and re-connecting, please send an email to platformsupport [at] ninjatrader [dot] com so we may schedule a call.
        In the email please include a link to this forum post.
        Chelsea B.NinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_ChelseaB View Post
          Hello KeenEdge,
          Please also reset instruments as well. This will pull in any newly mapped instruments, and updated rollover dates.
          no. does not work. reset the data for the tools reloaded. not help. I also ordered new data for a new mailbox, but it doesn't help. no real-time data available. perhaps the problem is on the CQG side
          ​​​​​​​Click image for larger version  Name:	bug4.jpg Views:	0 Size:	91.0 KB ID:	1088231

          Comment


            #6
            Hello KeenEdge,

            Thank you for giving that a try. Once we receive your email we can schedule a call to assist.
            Chelsea B.NinjaTrader Customer Service

            Comment


              #7
              Originally posted by NinjaTrader_ChelseaB View Post
              Hello KeenEdge,

              Thank you for giving that a try. Once we receive your email we can schedule a call to assist.
              - this mail was used to receive DEMO data
              Last edited by NinjaTrader_ChelseaB; 02-24-2020, 11:23 AM.

              Comment


                #8
                Hello KeenEdge,

                I have removed your private email from your post.

                Please do not post private information such as your email, phone number, account number, username, password, or log and trace files to the forum.
                Chelsea B.NinjaTrader Customer Service

                Comment


                  #9
                  Originally posted by NinjaTrader_ChelseaB View Post
                  Hello KeenEdge,

                  I have removed your private email from your post.

                  Please do not post private information such as your email, phone number, account number, username, password, or log and trace files to the forum.
                  excuse me. you asked for data and I gave it to you.
                  I'm waiting for results to solve the problem

                  Comment


                    #10
                    Hello KeenEdge,

                    I have directed you to email platformsupport [at] ninjatrader [dot] com in post #4 and include a link to this forum thread.

                    May I confirm you have followed these directions?
                    Chelsea B.NinjaTrader Customer Service

                    Comment


                      #11
                      Originally posted by NinjaTrader_ChelseaB View Post
                      Hello KeenEdge,

                      I have directed you to email platformsupport [at] ninjatrader [dot] com in post #4 and include a link to this forum thread.

                      May I confirm you have followed these directions?

                      Sorry, I have bad English for a telephone conversation.
                      I followed the instructions from message # 4 but it did not help.

                      I asked my friend to order new demo access and start it at his computer - he has the same problem (!).
                      At the same time, he has his own (old) demo account - which works for both him and me.

                      Our new accounts do not have access to online data feed. The problem is not on our side, we are sure of this, because we have different hardware and software, but the same problem with new demo - and fail with new demo account.

                      on the screen, data from a friend's computer:

                      Click image for larger version

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                      ****** Old work:

                      Click image for larger version

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                      Comment


                        #12
                        Hello KeenEdge,

                        We would still need to you send an email to support so that we may test the account.

                        We are receiving reports there may be an issue at CQG.

                        May I confirm you have followed my direction in post #4?
                        Chelsea B.NinjaTrader Customer Service

                        Comment


                          #13
                          Originally posted by NinjaTrader_ChelseaB View Post
                          Hello KeenEdge,

                          We would still need to you send an email to support so that we may test the account.

                          We are receiving reports there may be an issue at CQG.

                          May I confirm you have followed my direction in post #4?

                          all recommendations have been implemented. I sent the email to the email address you specified.

                          Comment


                            #14
                            Was there a fix for this? I am having the same issue, followed all steps and when I get into NinjaTrader 8 the charts seem to be updating but not order info Click image for larger version

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                            Comment


                              #15
                              Hello jd350az,

                              CQG has let us know that demo accounts should have real-time data restored.

                              If you are using 8.0.21.0 and you are not receiving real-time data while connected to a CQG/Continuum demo, please send an email to platformsupport [at] ninjatrader [dot] com.
                              Chelsea B.NinjaTrader Customer Service

                              Comment

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